Customer service scheduling software to manage calls, appointments, and client requests effortlessly
Streamline support operations and simplify bookings for your entire service team. With Koalendar’s all-in-one scheduling tool, you’ll delight customers and free up valuable time.
Trusted by customer support, help desk, and service teams around the world to deliver faster, smoother scheduling experiences
Let customers book support calls anytime
End the endless email ping-pong. Give customers a link to book support calls, consultations, or troubleshooting sessions on their own time. With our customer service scheduling software, every interaction starts smoothly—no confusion, no waiting.
- 24/7 self-service booking on any device
- Automatic confirmations and rescheduling options
- Instant notifications for both customers and staff
- Reduce response times and customer frustration
Stay organized and never miss a client appointment
Support teams thrive on precision. Koalendar syncs all your customer service bookings directly to your calendar, so you always know what’s next. Automatic reminders and follow-ups reduce no-shows and keep customers in the loop.
- Smart reminders by email or SMS
- Two-way sync with Google, Outlook, and iCloud
- Custom time slot settings per agent or service type
- Real-time updates for every booking
Prepare smarter for every client conversation
Collect the right information before each appointment so your agents are fully prepared. From custom intake forms to file uploads, your customer support scheduling system ensures every call starts with context and ends with satisfaction.
- Customizable booking forms and questionnaires
- File sharing for screenshots or documents
- Customer feedback follow-up automation
- Faster resolution times and improved satisfaction
Coordinate teams, shifts, and service requests easily
Assign the right agent to each customer request and manage multiple team calendars at once. Koalendar’s service scheduling software supports team scheduling, staff assignment, and multi-user permissions so everything runs smoothly.
- Manage multiple staff calendars from one dashboard
- Automatic staff assignment or round-robin distribution
- Flexible availability and working hours per agent
- Built-in time zone support for global teams
Testimonials
Customer service teams ❤️ Koalendar
See how support and service departments use Koalendar to automate bookings, reduce wait times, and deliver exceptional customer experiences.
“We’ve doubled our attendance rates and number of bookings, reduced the time we spent on scheduling by like 12 hours per person, per week, and everything is completely customized with our school’s colors and logo.”
“I use Koalendar to schedule tutoring session with students. I was able to get it set up and sent to students in about 5 minutes. Support was extremely friendly and is a real person rather than a robot or outsourced.”
“I was looking for a free, easy manageable and customisable calendar app for ages. Koalendar offers all that. So I have recommended the app already to 2 of my colleagues.”
“Koalendar has made scheduling meetings and calls so much easier. I no longer have to send over an email with all of the dates/times I am free. I just simply send a link and they can see the times I have open. I love it!”
“This has been a great tool to schedule virtual appointments with my students. I am able to easily provide a link under my signature in my email and on Google Classroom. Students can easily set up an appointment that works for them. This has been a tool for keeping appointments organized.”
“When Doodle dropped their calendar sharing support, I tried different tools but they all didn't provide the features I was looking for. Eventually I found Koalendar and it's exactly what I need. It has a free version, it's easy but flexible to configure and people wanting to book a meeting with me can do it fast and easy.”
“This software has changed the way I hire and interview new hires. With Koalendat it allows the candidates to self-schedule themselves for the interview day.”
Everything support teams need in one powerful platform
Built for customer service teams: simple, fast, and flexible scheduling that just works.
- Reduce no-shows with branded confirmations, SMS/email reminders, and automated customer feedback follow-ups after each appointment.
- Assign appointments to the right representative automatically with round-robin logic or let customers choose who they meet. Manage multiple user permissions securely.
- Connect Koalendar to Zoom, Google Meet, Microsoft Teams, Stripe, Zapier, and more. Keep calls, payments, and workflows perfectly in sync.
- Add custom questions or file uploads so customers can share details ahead of time. Perfect for troubleshooting or onboarding support.
- Never miss a beat with automatic time zone adjustments and language detection for global customer bases.
- Showcase your company’s logo and colors, protect private pages with passwords, and offer a polished experience from first click to follow-up.
- Track customer booking activity, response times, and show rates to continually improve your service delivery.
- Two-way sync with Google, Outlook, or iCloud ensures everyone stays updated and no one is overbooked.
- Add Koalendar to your help center, website, or chat widget so customers can schedule without leaving the page.
- Use Stripe to charge for premium support sessions or consultations securely in 150+ currencies—no commission fees.
Automate confirmations, reminders, and follow-ups
Smart staff assignment & permissions
Integrate with the tools your team already uses
Custom booking forms for better context
Advanced time zone and language support
Branded booking pages for your team
Detailed analytics and performance tracking
Sync calendars and prevent double-booking
Embed scheduling anywhere
Collect payments with ease
Integrations
Sync your customer service scheduling system with your favorite tools
Connect Koalendar with Google Calendar, Zoom, Gmail, Stripe, and hundreds more through Zapier—so your team’s workflow, communication, and billing stay perfectly aligned.
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Frequently asked questions
Have a different question and can’t find the answer you’re looking for? Reach out to our support team by sending us an email and we’ll get back to you as soon as we can.
Customer service scheduling software automates the booking process for support calls, consultations, and appointments. It helps teams manage availability, assign agents, and send automatic reminders, all while syncing with your existing calendars and tools.
Yes. Koalendar’s service industry scheduling software supports staff assignment, multi-user permissions, and round-robin bookings. Each agent gets personalized availability while managers retain full visibility.
Absolutely! You can embed Koalendar directly into your help desk, website, or chatbot so customers can book support time instantly without leaving the page.
Yes. Koalendar automatically detects each customer’s local time and adjusts availability accordingly. Ideal for global customer support and remote teams.
Yes. You can automatically send a follow-up form or survey after each session to gather customer feedback and improve your service experience.
Yes! Koalendar’s free plan includes unlimited bookings, calendar sync, and reminders—ideal for small customer service teams. Upgrade anytime for advanced features like branding, payments, and staff management.
Customer service scheduling software made simple
Empower your support team to deliver faster, friendlier service. Start free with Koalendar and simplify customer scheduling today.
Start free today!