Results at a glance
🕒 Hours saved weekly: Not yet measured, but customer-facing teams now avoid manual scheduling back-and-forth
👥 Team using Koalendar: 6 client-facing team members across customer experience, sales, and design
📅 Years using Koalendar: Newly implemented
🌐 Languages supported: English, Japanese, and Chinese
⭐ Top benefit: “Being able to show the booking and the email with the link in multiple languages is a major plus point for us.”
Overview
Third Scope is a Japan-based AI and IT company with subsidiaries in Singapore and the UK. The company builds B2B AI products that help organizations improve efficiency and standardize how AI is used across teams.
One of its latest products is Kanata, an AI efficiency and standardization tool for businesses, offered in 6 languages.
Chris Fletcher works as both an engineer and product manager for Kanata. Alongside engineering and product architecture, he is also involved in customer onboarding, marketing, and sales for Kanata’s overseas branches.
For the company, scheduling is part of the customer journey. When a potential customer fills out the contact form on the Kanata website, they can immediately book a meeting with the right representative — in the right language.
The challenge: Scheduling onboarding in the customer’s own language
As Third Scope prepared to bring Kanata to market, the team needed a simple way for interested customers to schedule onboarding sessions directly from the website.
The goal was clear: when someone filled out a contact form, they should be able to take the next step right away and book a meeting with the right team member.
But there was one major problem. Their previous scheduling tool did not support Japanese.
“We were previously using Calendly,” Christopher explained. “However, they don’t have support for Japanese. The booking page would all be in English.”
That created friction for Third Scope’s large customer base in Japan. The team could still share links manually by email, but they did not feel comfortable placing an English-only booking experience directly on their Japanese website.
“We weren’t at a stage where we could put that on a website,” Christopher said. “We didn’t want anything which doesn’t recognize the language which many of our users use on our website itself.”
Third Scope also needed more than a single booking page. Their onboarding process had to support different languages, different team members, and wider availability for Japanese-speaking customers.
The solution: Multilingual booking pages with round robin scheduling
Third Scope found Koalendar while researching alternatives. A colleague sent Christopher the link, and after reviewing the platform, the decision was simple.
“I had a look and I thought, ‘Yep, that’s perfect,’” he said.
Koalendar gave Third Scope the language support they needed, along with the scheduling flexibility to manage multiple customer-facing calendars.
The team now uses Koalendar for Kanata onboarding. When a prospect fills out the contact form on the Kanata website, they are shown a booking link if the team supports that language. From there, they can schedule a meeting with the right representative.
“We’ve got a few different calendars set up based on different languages that we offer that onboarding service in,” Christopher explained.
For the Japanese version of the onboarding calendar, Third Scope uses round robin scheduling. This helps the team offer broader availability by routing meetings across multiple Japanese-speaking representatives.
“As a Japanese company, we have multiple people who speak Japanese,” Christopher said. “We want to make our availability as wide as possible for that market. So we set that up as a round robin.”
The team also uses Koalendar for meetings with sales partners and content partners. Those links are shared manually by email, giving Third Scope a simple way to schedule external conversations without extra coordination.
What made Koalendar the right fit for Third Scope:
✅ Multilingual booking pages and emails
✅ Japanese language support for their main customer base
✅ Round robin scheduling for wider availability
✅ Multiple calendars for different languages and team members
✅ Reasonable pricing for a growing B2B AI company
✅ Zapier workflow that sends new bookings into Slack
“It was also, from a price perspective, a very reasonable product to introduce,” Christopher added.
The outcome: A smoother path from interest to onboarding
With Koalendar, Third Scope can now offer a booking experience that matches how its customers actually work.
Instead of asking non-English speaking prospects to navigate an English-only scheduling flow, the team can guide them from the website to a meeting in their own language.
“Just having the availability for people to go straight from our website to the booking link and being able to go through the whole process in their own language is a major benefit.”
Christopher Fletcher
Full-stack Engineer
Christopher said.
That direct path matters because interest can fade quickly. A customer might fill out a contact form, say they are interested, and then never take the next step. Koalendar helps Third Scope keep that momentum going.
“It’s very easy to send a form and say, I’m interested in one of your plans, and then not do anything about it,” Christopher explained.
“But, as a customer being able to say you’re interested, fill in the form, and then immediately see you can book a meeting with someone—it’s that next step into implementing our system properly.”
Koalendar also keeps the internal team aligned. Through Zapier, every new booking sends a Slack notification, so the whole team knows when a customer has scheduled time.
“When someone makes a reservation, it will send us a Slack notification, so the whole team are aware of it.”
Christopher said.
For Third Scope, the biggest value is simple: Koalendar lets the right customers reach the right people, in the right language, without extra scheduling friction.
“Being able to have calendars for multiple people all in one place is a very big plus (...). Being able to have the language support in multiple languages is a major plus point for us.”
Christopher Fletcher
Full-stack Engineer
One link, three languages, fewer scheduling barriers
For a company building AI tools across Japan, the UK, and Singapore, customer communication needs to feel simple from the first touchpoint.
Koalendar helps Third Scope make onboarding easier for customers in English, Japanese, and Chinese, while giving its client-facing team one flexible place to manage availability.
Now, when a prospect is ready to talk, there’s no need for back-and-forth emails or a booking page in the wrong language.
They can fill out the form, choose a time, and take the next step.
As Christopher put it, “Having the Japanese version available enabled us to have the link on our website.”
